Privacy Policy

Introduction

Home Reno Hotspot (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy describes what personal data we collect, how we use it, how we share it, how long we keep it, and your rights. It applies when you use our service to connect with home renovation contractors in the New York City area, including when you communicate with us via SMS/text messaging.

By submitting your information or using our service, you consent to the collection and use of your information as described in this policy. If you have questions about this policy or our privacy practices, contact us at the information in the “Contact for Privacy Questions” section below.

What Data We Collect

We collect the following categories of information when you use Home Reno Hotspot:

• Contact information: Name, phone number, and email address.
• Project details: Information about your renovation project (e.g., project type, location, timeline, budget, and other requirements you provide).
• Property information: Property address and details about areas you want to renovate, when you choose to share them.
• Communication data: Content of messages and conversations you have with us (including via SMS/text) and related metadata (e.g., date and time).
• Lead and consent data: How you came to us (e.g., lead form, ad campaign), and records of your consent to receive SMS and other communications where applicable.

How We Use Your Data

We use the data we collect to:

• Provide our service: Match you with qualified contractors, coordinate call windows, and facilitate communication between you and contractors.
• Communicate with you: Send you SMS and other messages about your project, contractor matches, scheduling, and service-related updates.
• Improve our service: Analyze usage and feedback to improve our matching, platform, and user experience.
• Support and compliance: Respond to your questions, handle opt-outs and data requests, and comply with legal obligations.

How We Share Your Data

With contractors

We share your contact information and project details with contractors who are matched to your renovation needs so they can contact you and discuss your project. We do not sell your information to contractors or others.

With service providers

We may share your information with trusted service providers that help us operate our platform (e.g., SMS delivery, hosting, and data storage). These providers are required to protect your information and use it only to perform services for us.

We do not sell your personal information

We do not sell your personal information to third parties. We do not share your mobile phone number or other contact information with third parties for their own marketing or promotional purposes.

SMS and Text Messaging — Data Practices and Opt-Out

We send SMS (text) messages to communicate about your project, contractor matches, appointments, and related service matters. This section describes our SMS data practices and how you can opt out.

• What we do with your mobile number and SMS data: We use your mobile number and SMS message content only to deliver and support our service (e.g., matching, scheduling, and support). We do not share your mobile number or SMS data with third parties for their marketing or promotional purposes.
• Consent: By providing your phone number and agreeing to receive texts (e.g., via our lead form or by initiating contact via SMS), you consent to receive service-related SMS from Home Reno Hotspot. Message and data rates may apply.
• How to opt out of SMS: You may opt out of SMS at any time by replying STOP to any message from us. After you reply STOP, we will send a final confirmation message and then stop sending you SMS. You may also reply HELP for assistance. Opting out of SMS does not necessarily remove your data from our systems; for deletion, see “Your Rights” below.

Your mobile information will not be shared with third parties for marketing. We do not sell, rent, or share your mobile phone number or SMS communications with third parties for their promotional or marketing purposes.

Data Retention

We retain your personal data for as long as needed to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. For example, we may retain project and communication data for the duration of your project and for a reasonable period afterward for support and records. You may request deletion of your information at any time (see “Your Rights”); we will process such requests in line with applicable law and our operational requirements.

Your Rights

You have the following rights regarding your personal data:

• Access: You may request a copy of or access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to applicable law and legitimate business needs (e.g., legal hold, dispute resolution).
• Opt-out of SMS: You may opt out of SMS at any time by replying STOP to any message from us.
• Withdraw consent: Where we rely on your consent, you may withdraw it at any time; withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, or if you have privacy-related questions, please contact us using the “Contact for Privacy Questions” information below. We will respond in accordance with applicable law.

Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

Children’s Privacy

Our service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy where permitted by law.